PAYMENT & BILLING OPTIONS

SmartHub app

Berkeley Electric Cooperative offers a variety of ways to manage your account and make paying your electric bill more convenient. If you have any questions or suggestions please contact the office manager at your local district office.

Payment Options

Payments can be made on the SmartHub app 24 hours a day, 7 days a week at no additional charge. Payments are credited to your Berkeley Electric Cooperative account immediately after processing the payment on the website. Credit Cards, debit cards, and electronic check payments are accepted. You can also schedule payments up to 90 days in advance. 

The minimum/maximum online payment amounts are between $10 - $1,000. Payments can also be made through the Smarthub portal on our website.

Please note that scheduled payments are not considered payment arrangements. Please contact your local district office directly to make arrangements.

Payments can be automatically drafted from your checking or savings account for the amount of your monthly electric bill. Payments are drafted on the due date each month so they are made on time, every time.

To sign up for bank draft, please log into our Smarthub payment portal.

Please note that accounts must have a ZERO balance before setting up bank draft.

Payments can be automatically drafted from your credit or debit card for the amount of your monthly electric bill. Payments are drafted on the due date each month so they are made on time, every time.

To sign up for credit/debit card draft, please log into your Smarthub account and visit the Auto Pay Program section.

Please note that accounts must have a ZERO balance before setting up credit/debit card draft.

Pay your bill with cash at any Moneygram location for an additional fee of $1.50. Payments made using this service are received immediately.

MoneyGram agent services are most commonly found at Walmart, Advance America, and CVS/Pharmacy. You can also go to www.MoneyGram.com to find additional locations in your area.

To pay using this service, you will need to use the Receive Code "15119" and you must have your Berkeley Electric Cooperative account number.

Payments can be made over the phone through the Co-op's Interactive Voice Recognition system (IVR) at 1-877-853-6731. A Berkeley Electric Cooperative account number and credit/debit card or checking information is all that is needed.

Please note - we do not accept live payments by a member service representative over the phone. Members must use the automated phone system. If you are asked to make immediate payment over the phone, please hang up and call your local district office with as much information as possible. Do not use a provided call back number.

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Payments made at one of our kiosks are received immediately. Pay by cash, credit, debit or electronic check. Member account information can also be stored for future use at the kiosk.

Kiosks are located in the drive-thru lanes at our Moncks Corner, Goose Creek and Johns Island offices. An additional kiosk is located inside the St. Stephen IGA. (Open 7 am - 9 pm Mon.-Sat. / 8 am - 8 pm Sun.)

Payment can be made in person at any one of our conveniently located district offices. A minimum payment amount of $20 required for office transactions.

We apologize for the inconvenience but, in order to comply with payment card industry (PCI) guidelines, card payments are not accepted at drive-thru windows.

Billing Options

With pre-paid billing, you pay for electricity how and when you choose. Purchasing electricity before you use it allows you to control your budget and pay when you want. There are no security deposits or late fees. Instead of a monthly billing statement, your usage and balance are calculated and sent to you daily.

For more information download the brochure or contact your local district office.

bec_prepaid_brochure_rv0417.pdf

The Fixed Budget Billing Plan creates a "fixed" amount where the member pays the same amount each month with a "settle-up" month once a year. This amount is determined by looking at the previous year's electricity usage and creating an average amount.

In order to help avoid a large settle up amount, the plan includes two recalculation months each year – in October and May. This means that a member will have a fixed payment for six months at a time. Then during the recalculation month, the fixed rate will be raised or lowered depending on the average energy usage at that point compared to the previous year’s average.

In May of each year, the member's account is settled up and returned to a zero balance. The account credit/debit balance on the member’s May bill will be applied as a one-time charge or a one-time credit on that bill. Please note that a member must have had their account at their current service location for 12 months in order to apply.

With Levelized Billing program, you can guard against large fluctuations in your electric bill caused by changes in the weather. Your bill each month is based on the average of the previous 12 months. Because a "rolling average" method is used, your amount due may change somewhat from month-to-month, but the program is designed so that the change won't usually be a large amount.

Your bill will show the number of kilowatt-hours of electricity you use each month, but you will only pay for the average usage. Please note that a member must have had their account at their current service location for 12 months in order to apply.